All Systems Operational
Mailhop Operational
Inbound Mail Services Operational
Outbound Mail Services Operational
Front End Spam Services Operational
AWS Oregon Data Center Operational
AWS Frankfurt Data Center Operational
Nettica Operational
Nettica - Inbound ? Operational
Nettica Outbound ? Operational
Nettica Webmail ? Operational
Nettica POP3 Operational
Nettica SMTP Operational
Amazon DNS Services ? Operational
Email Validation / Invoicing Operational
mailgun API Operational
mailgun SMTP Operational
Mandrill Operational
Monitoring / Notification Operational
Support Portal Operational
PagerDuty Notification Delivery Operational
PagerDuty Integration API Operational
Google Apps Gmail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 24, 2017

No incidents reported today.

Jun 23, 2017
Resolved - The mail server is back up now after a short outage.
Customers can now send and receive email via the new webmail interface https://webmail.mailhostingservice.com and their mail clients once again.

The migration has also been completed and i will take the opportunity to close the Nettica migration incident.
I would like to thank our dedicated team for working tirelessly to migrate you all to a new modern email platform and ensure the restoration of your email accounts after the outage. Customers historic email has been restored and should be available.

We will continue to monitor the new infrastructure and support channels. Should you experience any further issues, don't hesitate to contact support.
Jun 23, 21:44 PDT
Identified - We are currently experiencing a Nettica hosted email outage.
Customers will not be able to send or receive both via webmail their webmail client.
We are working on bringing the service back online.
Jun 23, 19:52 PDT
Update - The Nettica migration of customers to the new platform has been completed successfully.
All Nettica customers are now on the new DuoCricle infrastructure.
All the historic email has also been copied and restored on the new mail server - Contacts will be migrated next.
We are actively monitoring the new mail servers and support channels for any issues
If you are having issues login in to the new portal or accessing your email please contact support.
Jun 22, 08:49 PDT
Update - 90% of the email messages have been migrated. We are currently running consistency checks to ensure a complete transition. The majority of the support issues have been with desktop email clients that need a few settings updated. Please double check your server names (because of the SSL certificate mismatch and your port numbers) https://support.duocircle.com/solution/articles/5000701635-nettica-hosted-email-settings
Jun 21, 05:47 PDT
Update - We have migrated all of our Nettica users to the new DuoCircle hosted email infrastructure.
Customers are able to access webmail and send and receive email via https://webmail.mailhostingservice.com/
We will be migrating older email over the next several hours to the new infrastructure.
More information can be found at our blog at https://www.duocircle.com/blog/emergency-nettica-migration/
Jun 20, 22:51 PDT
Update - We have located the missing emails and are currently recovering them.
Jun 20, 13:11 PDT
Monitoring - The Nettica mail server is back up and webmail and pop3 are now working.
We are missing some historic emails over the last 3 months and are working to retrieve them.
Jun 20, 12:27 PDT
Investigating - Customer may have trouble sending & receiving mails. Engineering is currently investigating.
Jun 20, 11:16 PDT
Completed - The scheduled maintenance has been completed.
Jun 23, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 16:30 PDT
Scheduled - Our helpdesk provider will be updating some of the software, including database software used in the live chat feature. During this period, the live chat capabilities not be functional. If you need assistance, you can email us at support@duocircle.com or call us at our toll free number at 8557001386 for US and 8584375515 for International.
Jun 16, 06:11 PDT
Resolved - The said issue has been identified and fixed. Our apologies for any inconvenience and thank you for the unfaltering support.
Jun 23, 01:14 PDT
Investigating - The search feature in the Support Ticket Portal is degraded and customers might experience declined performance. Customer CAN still open tickets and be able to view tickets as well. Only the search option is affected. We are doing our best to get this fix the soonest possible time.
Jun 23, 01:10 PDT
Jun 19, 2017

No incidents reported.

Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 16, 2017

No incidents reported.

Jun 15, 2017
Resolved - The Nettica server was restarted. Mailhostingservice is back to fully operational now.
Jun 15, 22:06 PDT
Investigating - Customer may have trouble sending & receiving mails. Engineering is currently investigating.
Jun 15, 19:47 PDT
Jun 14, 2017

No incidents reported.

Jun 13, 2017
Resolved - Email delivery issues has been resolved now. Helpdesk services are working fine
Jun 14, 00:14 IST

Link to the status page of our Helpdesk Provider http://updates.freshdesk.com/
Jun 13, 13:12 PDT
Monitoring - The issue has been fixed and the Helpdesk services are working fine. We are closely monitoring it.
Jun 13, 22:39 IST
Jun 13, 10:30 PDT
Identified - Our Helpdesk provider have identified the issue and are actively working on the fix.
Jun 13, 22:19 IST
Jun 13, 10:29 PDT
Monitoring - Link to the status page of our Helpdesk Provider http://updates.freshdesk.com/
Jun 13, 08:40 PDT
Investigating - Few of our customers facing issues with emails being converted to tickets on the [US / EU / EUC] servers. Our Helpdesk provider team of developers are currently debugging the issue.
Jun 13, 19:03 IST
Jun 13, 06:59 PDT
Completed - The scheduled maintenance has been completed.
Jun 13, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 13:15 PDT
Scheduled - In preparation for the migration of the Nettica hosted email we have updated the SPF records. https://support.duocircle.com/support/solutions/articles/5000738311-spf-record-updated-june-12-2017
Likely impact: Zero
If however you do experience deliverability issues from mailhostingservice.com please contact support. https://support.duocircle.com
Jun 12, 13:00 PDT
Jun 11, 2017

No incidents reported.

Jun 10, 2017

No incidents reported.