The mail server is back up now after a short outage.
Customers can now send and receive email via the new webmail interface https://webmail.mailhostingservice.com
and their mail clients once again.
The migration has also been completed and i will take the opportunity to close the Nettica migration incident.
I would like to thank our dedicated team for working tirelessly to migrate you all to a new modern email platform and ensure the restoration of your email accounts after the outage. Customers historic email has been restored and should be available.
We will continue to monitor the new infrastructure and support channels. Should you experience any further issues, don't hesitate to contact support.
Jun 23, 21:44 PDT
We are currently experiencing a Nettica hosted email outage.
Customers will not be able to send or receive both via webmail their webmail client.
We are working on bringing the service back online.
Jun 23, 19:52 PDT
The Nettica migration of customers to the new platform has been completed successfully.
All Nettica customers are now on the new DuoCricle infrastructure.
All the historic email has also been copied and restored on the new mail server - Contacts will be migrated next.
We are actively monitoring the new mail servers and support channels for any issues
If you are having issues login in to the new portal or accessing your email please contact support.
Jun 22, 08:49 PDT
90% of the email messages have been migrated. We are currently running consistency checks to ensure a complete transition. The majority of the support issues have been with desktop email clients that need a few settings updated. Please double check your server names (because of the SSL certificate mismatch and your port numbers) https://support.duocircle.com/solution/articles/5000701635-nettica-hosted-email-settings
Jun 21, 05:47 PDT
We have located the missing emails and are currently recovering them.
Jun 20, 13:11 PDT
The Nettica mail server is back up and webmail and pop3 are now working.
We are missing some historic emails over the last 3 months and are working to retrieve them.
Jun 20, 12:27 PDT
Customer may have trouble sending & receiving mails. Engineering is currently investigating.
Jun 20, 11:16 PDT